Role

The Product Support Specialist provides high-touch technical support to strategic customers building on Claude, focusing on complex API debugging and authentication issues. Candidates require several years of technical support experience, fluency with APIs, and the ability to troubleshoot SSO, SAML, and OAuth flows.

Location: New York City, NY; San Francisco, CA; Seattle, WA
Employment: full time
Work pattern: hybrid
Seniority: mid

API debuggingSSO/SAML/OAuth troubleshootingTechnical supportLog analysisCustomer communication

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Source and currency

This vacancy came from the organization’s official Greenhouse feed. Source update: 2026-08-21T12:49:44-04:00. Check the employer’s page for the complete description, current availability and application terms.

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